Consumers have the option of using online dispute resolution in the event of a dispute via the EU “Your Europe” portal (http://europa.eu/youreurope/citizens/index_de.htm), with the assistance of a recognized arbitration body.

The European Commission provides a platform for online dispute resolution pursuant to Art. 14(1) of the ODR Regulation (ODR) at https://ec.europa.eu/consumers/odr/ find it.

Online dispute resolution is not a mandatory requirement for bringing a case before the competent courts. Rather, it is an alternative way to resolve any disagreements arising from a contractual relationship.

We are not willing to participate in dispute resolution proceedings before a recognized consumer arbitration body.